The industries and people we serve

For government agencies—from federal to state and local—and all types of private institutions, Faneuil provides flawless execution of unique programs. While no two solutions are ever alike, all share our dedication to going beyond the expected.


Municipal Building


From being the helpful voice on the 311 line to enabling agencies within your local government to seamlessly exchange critical information, we have the people and management skills to exceed your expectations.

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Mom holding son


Whether establishing new state health benefit exchanges or answering customer service questions on longstanding programs such as WIC and Medicaid, we understand the unique privacy and security inherent in the work.

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Freeway intersection


Faneuil helps keep traffic moving smoothly over toll roads in several states, providing personnel for manual toll collection, electronic toll collection and violation processing.

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Granddaughter with grandma

Social Programs

The acronyms are many—CHIP, SNAP, TANF—the need is the same: help these programs to run efficiently, whether supplementing back office operations or interfacing directly with your constituents.

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Doctor pointing out nutrition facts


Answering questions about what’s covered under different plans or on a recently received Explanation of Benefits, the “bedside manner” of your CSRs will go a long way toward helping people feel good about their choice in providers.

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Power lines


Public Utility Commissions always want to hear what the citizens in their jurisdiction have to say about the service they’re receiving. Outages, billing disputes and unforeseen emergencies are going to happen—make sure the first people customers speak to are both friendly and resourceful.

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We know how to treat customers

Whatever your industry, our focus is satisfying your customers.

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